Episodes

Send us a text Vet Clinic Employee Turnover Costs & Composition Today’s show is the first of a multi episode series focussed on helping vet clinics retain the top performing vets and vet nurses in your clinic and then how to attract more vets and vet nurses like them. Specifically, today, we’re going to be looking at the cost – because it is - of employee turnover. I think the numbers might surprise you – because we’re going to be talking in real terms. When you lose a team m...

Send us a text Margie's dreams, aspirations and how vet clinics can pay their vet nurses more This is the second of two episodes where I catch up with Vet Nurse of the Year 2021 Margie Rutherford of The Strand Veterinarian in Auckland’s Parnell. If you haven’t listened to last week’s episode – number 63 – I highly recommend you go and listen to that show before you listen to this, as it gives context. Today, Margie shares some of her dreams and aspirations for vet nurses. She t...

Send us a text Vet Nurse Margie Rutherford's Visions for Veterinary Nursing in New Zealand Margie Rutherford, BSC, BVT - Vet Nurse of the Year 2021 Episode 1/2 where Vet Nurse Margie Rutherford and I chat about her visions for veterinary nursing in New Zealand. Margie was awarded the NZ Vet Nurse of the Year 2021 . She was one of 16 nominations for Vet Nurse of the Year. According to NZVNA President, Amy Ross, one of the things that really stood out to her in the...

Send us a text The step-by-step framework that's guaranteed to help you live the life you want. Using the SMARTER SWOT framework I designed about 20 years ago to help clients live their lives to the full contributing their special difference to the world - at work and at home. If you’ve set New Year's Resolutions before and failed – this is for you – because we’re not going to be setting NY resolutions. If you’ve set goals before and feel like you’ve failed and they’re a waste of...

Send us a text A vet clinic's workplace toxicity negatively impacts a clinic’s ability to ever become an Employer of Choice. 10 things - 10 warning bells - to look out for at the vet clinic job interview Vet Clinics need to deal with what’s not working first in order to become a Vet Clinic Employer of Choice. Here are 10 questions to ask and the answers you're looking for: Does the leadership team inspire trust or does it rely control?Why is the position vacant?What were the wa...

Send us a text How to become a Vet Clinic Employer of Choice so that you create your own clinic's wait list of highly engaged and motivated top performers. In today’s job-seeking world, job interviews are just as much about the clinic doing the interviewing as about the clinic being interviewed. Recruitment – as we know it today - is a reactive process. It’s the thing – the hunt - that follows an event – the resignation. And it’s the hunting that’s hard work. ...

Send us a text Vet clinics experience high staff burnout, high staff turnover, some (sadly) have reputations for allowing toxicity within the team to continue, infect and affect everything that happens inside that clinic. Constructive Dismissals What conditions need to be met for the Employment Court or Tribunal to confirm constructive dismissal took place,Two questions that need to be answered,What remedies are available A couple of examples of Constructive Dismissal which have been up...

Send us a text Lately I’ve seen a few vets and clinics get caught out by believing one of the many urban myths that surround employment law in NZ so today, we’re going to put 11 of them to bed so, hopefully, YOU don’t get caught out by them too. We’re going to look at the employment law myths that I’ve heard in relation to: · Written contracts – or lack thereof · Getting fired and how many warnings are required · &n...

Send us a text This is the fourth episode in the sustainability series and today we’re with Sophie Kennedy of The Strand Veterinarian in Parnell, Auckland, New Zealand. Sophie is the dedicated receptionist at The Strand Veterinarian who’s just recently been charged with the responsibility of project managing the clinic’s sustainability initiatives. As you’ll hear – unlike many clinics where reception duties form part of a vet nurse’s responsibilities, at The Strand Veterinarian, Sophie’s sole...

Send us a text In 2019, Zoetis NZ set up a new internal group to examine environmental, social and governance aspects of its business, with a focus on driving long term business sustainability. In practice, Large Animal Veterinarian Kristen Baxter’s responsibilities have been primarily focused on improving the environmental footprint and looking at all areas of the product life cycle - from packaging, to transport, and to then managing product waste. Wearing her sustainability hat...

Send us a text Dr Paulo Lencioni – a companion animal vet turned computer coder turned practising accountant specialising who now works with vet clinics to grow their practices answers the question “The impact of the pandemic – vet clinics are busier – but are we treating our patients better or worse?” If you haven’t listened to the first part yet, then I recommend you do because it gives context to today. We continue with the findings in the report commissioned by Profit Diagno...

Send us a text Veterinarian Dr Paolo Lencioni - co-author of September 2021 Vet Clinic Practice White Paper “The impact of the pandemic – vet clinics are busier – but are we treating our patients better or worse?” Today is part one of a two parts where I caught up with Dr Paulo Lencioni – a Companion Animal Veterinarian turned computer coder turned practising accountant specialising in vet clinic practices - mostly in Australasia but spanning a few global continents. If you’ve been listening...

Send us a text Sustainable Vet Clinic Practice - CeeJay Donovan of Massey Vets in Palmerston North - chats about her 6 in 6 - six easy to implement sustainable practices she implemented at Massey Vets in six months and the differences she noticed. For international listeners that’s the on-campus clinic of the Veterinary Science Faculty of New Zealand’s Massey University. CeeJay has a Bachelor of Veterinary Technology from Massey, a Certificate in Science and Technology from Massey as w...

Send us a text When it comes to matters "immigration" in New Zealand there are all sorts of changing scenarios - almost weekly. Licensed Immigration consultant Katy Armstrong of IntoNZ chats with Julie South about what's news. Here's what Katy and Julie talked about: Julie's petition to have two MIQ spaces allocated each week to vets issued visas by Immigration NZ Is the median wage expected to change? If so: What difference is that going to make and when does i...

Send us a text Veterinarian Dr Liza Schneider is one of New Zealand’s leading authorities in holistic animal healthcare. In 2003 Liza established – what is today – award-winning Holistic Vets in Tauranga – located in New Zealand’s spectacular Bay of Plenty region. Holistic Vets is a fully integrated veterinary practice combining conventional veterinary medicine and surgery with complementary therapies. This was the first of its kind in New Zealand. Liza is also the f...

Send us a text Vet Clinic Sustainability - three vet panel discussion on what vet clinics can do to start or further their sustainability journey GUESTS: Dr Francesca Brown: Head of Programmes and Principal Lecturer, Vet, Nursing Education and Chair, Educational Standards committee at Otago Polytech Previous guest episodes: Episode 28 Episode 29 Dr Rose Unsworth - Companion Animal Veterinarian Complementary Veterinary Medicine Branch of the NZVA. Rose has also featured twice as a gu...

Send us a text Guest: Dr Lucy Scott - New Zealand Registered Veterinarian from the Massey Veterinary Science class of 2015 recently branched out into veterinary behavioural work and starting her own behaviour business. Lucy started off in a rural mixed animal practice – where she spent six years before pursuing her dream of making a difference in animals’ lives through behaviour modification and training. Lucy uses positive reinforcement training with her own animals and introduce...

Send us a text Vets and Vet Clinics: how to incorporate an attitude of gratitude in your life for well health I’ve noticed the light of positivity in my mind dim over the last couple of weeks, and if I’m feeling it, then I know that others must certainly be a little shaky too. Since that episode I’ve had a few people ask me how can they have an attitude of gratitude – what does that look like – as part of their lives? The conversation usually goes something like this: I journal....

Send us a text Vet clinics: how secure is your website or internet system? Do you have a recovery or contingency plan if you're the victim of a cyber attack? What aspects of your vet clinic practice are vulnerable? Today Julie South looks at: how to protect your vet clinic against a DDoS attack, internet failure contingency plan(s) how to recognise phishing scams & emailslatest password management recommendationsidentity theftfree wifi dangers VetStaffleading veterinary...

Send us a text Vet Science Student Q&A - part 2 of 2 Although today’s episode specifically answers Massey students’ questions, as you’ll hear, the information Janet shares is relevant to just about most people. Because her profession requires full disclosure – which you can read in its entirety at smartmoneyadvice.co.nz I’ll just go over the top level stuff. Qualifications Bachelor of Business Studies - Massey University Diploma in Business endorsed in Personal Financ...

Send us a text Mindset – how to stay sane when your world appears to be spinning out of control crazy through Covid Lockdown Language of Appreciation at Work - Questionnaire During Lockdown last year, I uploaded a questionnaire onto VetStaff’s website to help employers / employees discover how people like to be appreciated at work. It’s a free questionnaire – you don’t have to provide your email or anything like that, takes about 5 minutes to complete, and helps you discover how you l...

Send us a text Julie South interviews Jocelyn Birch Baker of Smooth Operating Vets + High Street Veterinary Clinic in Rockhampton, Queensland, Australia Jocelyn’s vision at Smooth Operating Vets is to ensure all veterinary women have the opportunity to work in a team where everyone knows their talents and calmly does their very best in an encouraging and supporting place…. That women can return to veterinary practice after the birth of their babies with the skills, knowledge and confidence t...

Send us a text Julie South interviews Jocelyn Birch Baker of Smooth Operating Vets + High Street Veterinary Clinic in Rockhampton, Queensland, Australia Jocelyn’s vision at Smooth Operating Vets is to ensure all veterinary women have the opportunity to work in a team where everyone knows their talents and calmly does their very best in an encouraging and supporting place…. That women can return to veterinary practice after the birth of their babies with the skills, knowledge and confidence t...

Send us a text This week Massey University Veterinary Science students asked Julie South questions relating to their first job interview & recruitment. The questions asked were: Why should we go through a recruitment agency when we can get a job ourselves – doesn’t it just cost the clinic more to use an agency and won’t they then hold that against us? Is it money they could have paid us instead? Is it okay to ask about salary at the job interview? I've heard from several ve...