Vet Clinic Fee Increases - 10 ways to make more palatable for your clients so you can give your team a pay rise - ep 117

Send us a text 10 ways to help make your price rises more palatable for your clients so you can give your team a pay rise in these inflationary times Are staff motivation and clinic price increases connected – in this “life according to Julie episode”, I’m going to show you how they are. But first – some of the backstory so you can see how the dots are all connected 😊 We – VetStaff – have had a bit of a run of calls lately – starting just before Christmas and still going s...
10 ways to help make your price rises more palatable for your clients so you can give your team a pay rise in these inflationary times
Are staff motivation and clinic price increases connected – in this “life according to Julie episode”, I’m going to show you how they are.
But first – some of the backstory so you can see how the dots are all connected 😊
We – VetStaff – have had a bit of a run of calls lately – starting just before Christmas and still going strong – from vets and nurses who’ve had their annual performance reviews – it’s that time of the year for some clinics and – the vets and nurses who’ve called us – have been told, when they’ve brought up the matter of a salary review – that “surely they can think of something other than the $ to come to work for” …
Today, we’re going to go through10 ways you can make it easier to increase your fees so that you can give your team a pay rise.
#1 – showcase your team’s professional credentials
#2 – Tech and Equipment
#3 – what other services do you offer your clients might not know about?
#4 – upcoming training and development
#5 – showcase your reviews and testimonials
#6 – your clinic’s presentation
#7 – be clear and transparent with your invoicing and fees
#8 – be welcoming
#9 – your specialist & referral network
#10 – clear communication
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10:05 - #1 - Showcase your team's expertise
11:36 - #2 - Technology and Equipment investments
12:47 - #3 - Other services offered
13:38 - #4 - Future professional training
14:57 - #5 - Social Proof - reviews & testimonials
15:15 - #6 - Your Clinic's Presentation
17:36 - #7 - Invoicing & Fees Transparency
19:05 - #8 - Be Welcoming: know names!
20:29 - #9 - Halo Effect: professional networks
21:39 - #10 - Clear Communication